FAQ
Frequently Asked Questions
Find answers to common questions about garage door repair, installation, and maintenance. Can't find what you're looking for? Contact us directly!
Track misalignment is one of our most common repair calls, and our technicians are experts at diagnosing and fixing this issue quickly. In most cases, we can realign your garage door tracks within 1-2 hours of arrival.
Our process includes:
• Thorough inspection of both vertical and horizontal tracks
• Identification of the misalignment cause (loose brackets, impact damage, or wear)
• Professional realignment using specialized tools
• Lubrication of all moving parts
• Testing to ensure smooth operation
For severe cases where tracks are bent or damaged, we carry replacement tracks on our service vehicles for same-day repair. We offer 24/7 emergency service, so even if your door is stuck, we can have a technician to your location within hours. Call (984) 468-5501 for immediate assistance.
Track misalignment can result from several factors, and understanding the cause helps prevent future issues:
**Impact Damage**: The most common cause is accidentally hitting the track with a vehicle or heavy object. Even a minor bump can shift the tracks out of alignment.
**Loose Mounting Hardware**: Over time, the bolts and brackets holding your tracks can loosen due to vibration from daily use. Regular maintenance checks can catch this before it becomes a problem.
**Worn Rollers**: When rollers wear unevenly or become damaged, they can cause the door to move off-center, putting stress on the tracks and causing misalignment.
**Foundation Settling**: As your home settles over the years, the garage floor and walls can shift slightly, affecting track alignment.
**Poor Installation**: Tracks that weren't properly installed from the start may gradually shift out of position.
**Temperature Changes**: In extreme climates, metal expansion and contraction can contribute to alignment issues over time.
To prevent track misalignment, we recommend annual inspections and maintenance. Our 1-Year warranty covers all track work, so you can have peace of mind knowing you're protected.
Yes! We understand that commercial garage door installations represent a significant investment for your business. That's why Wake Forest Garage Doors offers flexible financing options to help make your project affordable.
**Our Financing Options Include:**
• **0% Interest Financing**: Available for qualified buyers on projects over $2,500
• **Low Monthly Payments**: Spread the cost over 12-60 months
• **Quick Approval**: Most applications approved within minutes
• **No Down Payment Options**: Start your project without upfront costs
• **Flexible Terms**: Customize your payment plan to fit your budget
**Commercial Financing Benefits:**
• Preserve working capital for other business needs
• Potential tax advantages (consult your accountant)
• Immediate installation without waiting
• Multiple payment options available
**How to Apply:**
1. Schedule a free consultation and estimate
2. Our team will present financing options
3. Quick online application process
4. Approval typically within 24 hours
5. Installation scheduled at your convenience
We work with several lending partners to ensure we can find a solution that works for your business. Whether you need a single commercial door or a complete loading dock upgrade, we'll help you find the right financing.
Call (984) 468-5501 to discuss your commercial project and learn about our current financing promotions.
Our comprehensive maintenance service includes a 25-point inspection and tune-up designed to extend the life of your garage door and prevent costly repairs:
**Inspection Points:**
• Visual inspection of all components
• Spring tension testing and adjustment
• Track alignment verification
• Roller and hinge inspection
• Cable condition check
• Weather seal assessment
• Safety sensor testing
• Opener operation check
• Balance testing
**Maintenance Services:**
• Lubrication of all moving parts with professional-grade lubricant
• Tightening of all hardware and brackets
• Cleaning of tracks and sensors
• Adjustment of spring tension if needed
• Minor adjustments included at no extra charge
We recommend maintenance annually, or twice yearly for high-use doors. Our maintenance service is backed by our 1-Year guarantee.
Garage door springs are under extreme tension and typically last 10,000-20,000 cycles (one cycle = one open and close). Here are signs your springs may need replacement:
**Warning Signs:**
• Door feels heavy or difficult to lift manually
• Door doesn't stay open on its own
• Visible gaps in the spring coils
• Squeaking or grinding noises
• Door opens unevenly or crookedly
• Visible rust or corrosion on springs
• The door slams shut quickly
**IMPORTANT SAFETY WARNING:**
Never attempt to replace garage door springs yourself. Springs are under extreme tension and can cause serious injury or death if handled improperly. Always call a professional.
At Wake Forest Garage Doors, our technicians are trained in safe spring replacement procedures. We use high-cycle springs rated for 25,000+ cycles and back all spring work with our 1-Year warranty.
Yes! Our IDA-certified technicians are trained to service, repair, and maintain all major garage door brands, including:
**Garage Door Manufacturers:**
• Clopay
• Amarr
• Wayne Dalton
• CHI Overhead Doors
• Raynor
• Martin Door
• Northwest Door
• And many more...
**Opener Brands:**
• LiftMaster
• Chamberlain
• Genie
• Craftsman
• Linear
• Marantec
• And others...
Whether you have a residential or commercial door, an older model or the latest smart opener, our team has the expertise and parts to get it working properly. We carry common parts on our service vehicles for faster repairs.
Wake Forest Garage Doors proudly serves the entire Triangle area of North Carolina, including:
**Primary Service Areas:**
• Wake Forest (Headquarters)
• Raleigh
• Durham
• Cary
• Apex
• Morrisville
• Knightdale
• Zebulon
• Wendell
• Rolesville
• Youngsville
We offer same-day service in most areas and 24/7 emergency response throughout our service territory. Locally owned and operated for 19+ years, we know the Triangle community and are committed to providing fast, reliable service to our neighbors.
Not sure if we serve your area? Call (984) 468-5501 and we'll let you know!
At Wake Forest Garage Doors, we stand behind our work with a comprehensive 1-Year on all labor and services:
**Our Warranty Includes:**
• All repair work
• Installation services
• Parts we supply and install
• No hidden fees for warranty service
• Transferable to new homeowners
**Manufacturer Warranties:**
• We honor all manufacturer warranties
• We're an authorized dealer for major brands
• Extended warranty options available
**Our Guarantee:**
"We stand behind our work with a money-back promise."
If you're not satisfied with our service, we'll make it right. That's been our commitment for 29+ years and 5002+ happy customers.
Still Have Questions?
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1-Year Warranty on All Work • Licensed & Insured • 24/7 Emergency Service